Ziflow

If you've encountered any technical issues while using Ziflow, we recommend checking all details listed below and following instructions if necessary: 

<a href="#h_5bf61b456b" target="_blank">Clearing browser cache memory</a>

<a href="#h_3bbc5f917a" target="_blank">Check if you're not connected to VPN</a>

<a href="#h_35594a1609" target="_blank">Disable any AdBlock software that's installed on your computer/browser</a>

1. <a href="#h_5bf61b456b" target="_blank">Clearing browser cache memory</a>
2. <a href="#h_3bbc5f917a" target="_blank">Check if you're not connected to VPN</a>
3. <a href="#h_35594a1609" target="_blank">Disable any AdBlock software that's installed on your computer/browser</a>

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If you receive an error message, it is often resolved by clearing your browser's data cache. Please follow the instructions on clearing the cache:

<a href="https://clear-my-cache.com/en/windows.html" target="_blank" rel="nofollow noopener noreferrer">Delete the browser cache on a PC</a>

<a href="https://clear-my-cache.com/apple-mac-os.html" target="_blank" rel="nofollow noopener noreferrer">Delete the browser cache on a Mac</a>

- <a href="https://clear-my-cache.com/en/windows.html" target="_blank" rel="nofollow noopener noreferrer">Delete the browser cache on a PC</a>
- <a href="https://clear-my-cache.com/apple-mac-os.html" target="_blank" rel="nofollow noopener noreferrer">Delete the browser cache on a Mac</a>

If clearing the cache did not help and you are connected to your VPN (or maybe your VPN was updated) - please check if disconnecting from the VPN helps you navigate Ziflow normally.

Disable any AdBlock software that's installed on your computer/browser

You're unable to open proofs with AdBlock software enabled for your browser. Please disable AdBlock while using Ziflow.

<a href="https://intercom.help/ziflow/en/articles/5856953-supported-web-browsers" target="_blank" rel="nofollow noopener noreferrer">Supported Web Browsers</a>

<a href="https://intercom.help/ziflow/en/articles/5866009-common-issues-while-proofing-websites" target="_blank" rel="nofollow noopener noreferrer">Common issues while proofing websites</a>

<a href="https://help.ziflow.com/en/articles/5996002-add-ziflow-to-your-trusted-lists" target="_blank">Add Ziflow to your allowlists</a>

- <a href="https://intercom.help/ziflow/en/articles/5856953-supported-web-browsers" target="_blank" rel="nofollow noopener noreferrer">Supported Web Browsers</a>
- <a href="https://intercom.help/ziflow/en/articles/5866009-common-issues-while-proofing-websites" target="_blank" rel="nofollow noopener noreferrer">Common issues while proofing websites</a>
- <a href="https://help.ziflow.com/en/articles/5996002-add-ziflow-to-your-trusted-lists" target="_blank">Add Ziflow to your allowlists</a>

Clearing browser cache memory

Check your VPN connection

Disable any AdBlock software that's installed on your computer/browser

Supporting material: