Commonly asked questions

In Ziflow, domain changes can affect internal URLs, and it's important to understand how different types of domain updates—whether custom or Ziflow subdomains—impact links wi...

We're excited to present the revamped Ziflow Dashboard 2.0, designed to refine and streamline your workflow. Enriched with cutting-edge features and an intuitive interface, t...

We're now using vector graphics for text to improve the quality of static proofs in the viewer. The result is a much-improved level of quality when reviewing proofs, no matte...

  Q: How do I cancel my subscription/delete my account? A: To cancel your subscription please contact support@ziflow.com.

Q: How do I change my email address?​ A: Users are unable to edit their own email address. If you need to change your email address, please contact support@ziflow.com.   Read...

Q: What are the character limits for the different types of proof property fields supported by Ziflow?   A: The single-line text property field is 255 max character length, a...

Q: Is there a maximum number of assets that can be placed in a batch proof?​ A: At this time, the number of assets that can be placed in a batch proof is unlimited.

Q: How do I convert a guest into a user?​ A: Add a user with the same email address to the account and the profiles will merge.

How to Clear Cookies The steps involved in removing cookies vary depending on the web browser being used. Below is browser-specific information on how to clear cookies. Chro...

This guide will explain how to switch from the old Legacy Proof Viewer to a new Ziflow Viewer. Due to Legacy Proof Viewer Deprecation, we suggest Ziflow admins enable Ziflow ...

Answers to your most common questions about Ziflow’s revolutionary generative AI collaboration tool. What we'll cover: What is ZiflowAI? ❯ Why should my team use Ziflow...

We are excited to introduce our new Dashboard 2.0. The new layout has been designed to enhance your user experience, providing improved navigation, increased efficiency, and ...

Q: My reviews have disappeared! I cannot see them on my dashboard.   Usually, when reviews vanish from your dashboard, there could be two potential explanations for this: R...

Q: How do I convert a user into a guest? A: You can simply deactivate the user. This will free up a seat on your account and turn the user into a guest contact. Alternatively...

When using the export proofs to CSV feature in Ziflow, you'll notice two similar fields, but the values they refer to are different.     The "Created Date" field is referrin...

Ziflow's public URLs to proofs are typically not crawled or indexed by Google Search by default. Ziflow employs measures such as robots.txt directives and meta tags to preven...

Follow the instructions below to collect your account tenant ID: To begin, please sign in to your Ziflow account. Then, open the console browser and go to the network tab...

Sometimes, Ziflow invitation emails fail to reach users, or users fail to accept in time. In such cases, Ziflow administrators can resend invitations manually.   The process ...

The Fee plan has features and limits, which include an access limit on proofs. Proofs are restricted to a 60-day visibility period. After this period, proofs older than 60 da...

To stop receiving Ziflow emails and notifications, simply open any email from Ziflow and click the Unsubscribe button.   We will ask you to confirm your decision before addi...

While creating new proofs, there's a moment when you configure proof stages. This part consists of a few actions: inviting reviewers, adjusting stage settings, e.g., deadline...