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General Ziflow troubleshooting

  • Add Ziflow to your allowlist

    Configure trust settings to allow Ziflow domains and IP addresses to ensure that reviewers can access proofs, receive email notifications, and view proofs of websites URLs. A...

  • Enable third-party cookies in your browser

    Certain Ziflow features require your browser to enable third-party cookies. To activate them, please follow the steps below based on your browser.   Google Chrome To enable c...

  • Enable pop-ups in your web browser

    Pop-up windows are used in many websites and web applications, including Ziflow to display tools and information. If pop-ups are not working you may need to allow pop-ups in ...

  • Common upload and proof issues

    This article outlines common problems you may encounter when uploading files or working with proofs in Ziflow and how to fix them. Upload issues: Upload fails with an unknow...

  • Common browser and network issues while using Ziflow

    If you've encountered any technical issues while using Ziflow, we recommend checking this article and following instructions if necessary:   Clear your browser cache A corrup...

  • Where do I get the proof or flow ID?

    Summary: When submitting a support ticket for a specific proof or flow, include the unique ID.   Proof ID From Ziflow: Open the Proof Details page for the proof ID you need...