Basic Troubleshooting

General Ziflow troubleshooting

Enabling Third-Party Cookies in Your Browser
Certain Ziflow features require your browser to enable third-party cookies. To activate them, please follow the steps below based on your browser. Google Chrome To enable c...
Where Do I Get the Proof or Flow ID?
Summary: When submitting a support ticket for a specific proof or flow, please include the unique ID. Proof ID The proof ID can be found by: Find the proof that is causin...
Browser and Network Issues While Using Ziflow
If you've encountered any technical issues while using Ziflow, we recommend checking all details listed below and following instructions if necessary: Clearing browser cach...
Common Issues When Working With Documents & Static Files in Ziflow
This article outlines recommended fixes and tricks if you encounter any of the following issues while working in Ziflow: Proofing password-protected files PDF proof color...
Add Ziflow to Your Allowlist
Please follow the details below if you require trusting specific parts of the Ziflow platform: Allowing Ziflow platform in your network/VPN Allowing Ziflow emails to ma...
Enabling Pop-ups in Different Web Browsers
Pop-up windows are an integral part of many websites and web applications, including Ziflow. However, some web browsers have built-in pop-up blockers that may prevent certain...

Supported Browsers
Desktops and laptops Ziflow supports the following browsers. For the best experience, please ensure that your browser is up to date. Other browsers not listed here or old...
Common Issues When Working With Websites in Ziflow
In case you've encountered any issues while browsing/reviewing website proofs, please refer to the instructions below: Live Website not loading correctly in Proof Viewer ...