Ziflow has two teams ready to help: Ziflow Support and your Customer Success Manager (CSM). Knowing who to contact helps you get the right answer faster.

When to contact Ziflow Support

Contact Ziflow Support for technical issues and questions about how Ziflow works:

• Technical issues and bugs : Something isn't working as expected, such as upload failures, proof display errors, or integration issues.
• Account access: You or a reviewer can't log in or access a proof.
• How-to questions: You need guidance on how to use a specific feature.
• Billing and subscription: Questions about your plan, invoices, or seat counts.

Submit a support request

When to contact your CSM

Contact your CSM for strategic guidance and getting more value from Ziflow:

• Workflow optimization: Your review and approval process feels slow, and you want to design a more scalable, automated routing template.
• Team expansion: You are onboarding a new agency, vendor, or internal department and need guidance on permissions and user management.
• Feature deep-dives: You want to explore advanced Ziflow capabilities, like complex intake forms or deeper integrations, to reduce creative friction.
• Value and ROI reviews: You need to evaluate your team's usage metrics to see where bottlenecks are occurring and how to improve creative turnaround times.