Troubleshoot failed flows

If you see a red line under a flow step, it means the flow failed at that step. 

Only the owner of the flow can view the details. The response details are available for 30 days. 
If you see the message "response data expired" your details are older than 30 days or you are not the flow owner.

1. Click the failed flow step to view the details about that step. The response provides failure reasons. The Response details can look different depending on the flow (below are details from an Airtable flow and a Notion flow).
   
   
2. Select the Flow name to open the flow. If you make changes, you can try running the flow again to see if the flow works. Select the Options menu (three dots) next to the flow and choose Retry.

Check for common issues:

• The connected Cloud storage service is offline or unavailable
• A folder name or path in the flow has changed
• API keys are no longer valid because the owner of the flow is set to inactive

If the problem continues, contact Ziflow Support.

When contacting support, include the ID of the flow to speed up troubleshooting. Select the arrow next to your flow to display the failed flow. Select the Options menu (three dots) next to the failed flow and choose Copy ID (see image above).