Did you know: You can follow your support requests in Zendesk

You’re not limited to email when working with Ziflow Support. You can also log in to Zendesk to see all of your support requests in one place.

In Zendesk, you can:

• View the current status of each request

• Read the full conversation history

• Reply directly to Support

• Add updates or clarification without opening a new ticket

This gives you a clear, centralized view of what’s in progress, what’s waiting on you, and what’s already been resolved which is especially useful if you’re managing multiple requests.

1. Go to the Ziflow Help Center and select Sign in.
   
   

2. Log in using your email and password.

3. Select the drop-down list and choose Requests.
   Your requests are listed with their statuses.
   
   

4. Select the request for more information or to respond to Ziflow Support or add more information.
   
   

A taste of the holidays: Finnish cinnamon buns

In Finland, the smell of korvapuusti, cardamom-spiced cinnamon buns, signals that the holidays (and long winter evenings) have truly arrived. These aren’t overly sweet like some baked treats. They’re practical, comforting, and made to be shared. Very Finnish.

Photo credit: Bahareh Niati

Traditionally baked at home and served with coffee (Finns are the #1 coffee drinkers in the world), korvapuusti are all about balance: just enough spice, just enough sugar, and a shape that’s intentionally imperfect. No two buns look exactly the same, and that’s kind of the point.

It’s a good reminder that not everything has to be polished to perfection to be worth sharing. Some things are meant to be warm, useful, and enjoyed together, whether that’s a plate of cinnamon buns or a proof review that’s focused on clarity rather than nitpicking (you know we had to get a proof analogy in here somewhere- lol).
Want to try them? Have a look at this recipe.

Optional fun fact: the name literally translates to “a slap on the ear,” thanks to the twisted shape. Holidays are weird everywhere. And that’s a good thing.)