Ziflow releases new features in phases to ensure stability, quality, and user-driven development. The scope and nature of a feature determine its release steps.
Ziflow has three release phases:
- Private Preview - Initial testing and feedback
- Public Preview - Ready for early production use
- General Access (GA) - Fully product-ready and supported
Using phased releases allows us to:
- Validate features iteratively
- Gather real-world feedback
- Identify edge cases early
- Deliver stable and well-documented functionality
Phases at a glance
|
Phase |
Purpose |
Access |
Maturity |
Usage |
|
Private Preview |
Early feedback from selected customers |
Invite-only |
Functional, may have bugs, gaps, or functionality may change |
Typically sandbox use |
|
Public Preview |
Test at scale and fine-tune UX and performance |
Enabled for all customers (see Risks and limitations) |
Nearly complete, production-usable |
Early adoption in production encouraged |
|
General Access |
Full release with full support and documentation |
Default for all customers |
Complete, tested, and stable |
Standard product usage |
What to expect
|
Phase |
User Expectations |
|
Private Preview |
Bugs, incomplete features, limited docs, close collaboration with product teams |
|
Public Preview |
Near-final experience with ongoing tuning and improvements |
|
GA |
Fully supported, documented, and stable functionality |
Support and documentation
|
Phase |
Support |
Documentation |
|
Private Preview |
No formal support; feedback handled by the Product team |
May be limited or incomplete |
|
Public Preview |
Supported by Ziflow Support, not covered by SLAs |
Draft or near-final documentation |
|
General Access |
Fully supported by Ziflow Support under standard SLAs |
Full, maintained documentation |
Labeling and access
- Features are labeled in the UI, documentation, and release notes (e.g., Preview).
- Private Preview participants are invited directly.
- Public Preview features are enabled for all accounts, but may still be marked as Preview.
- GA features are fully enabled and supported.
Risks and limitations
- Preview features may not be available for all subscription levels.
- Private Preview may include bugs, missing features, and limited support.
- Preview features may lack full security/compliance coverage (e.g., SOC 2, GDPR).
- Some previews may exclude regulated industries or require use in sandbox environments.
- NDAs may be required for Private Preview participation.
Data and measurement
- Usage, performance, and qualitative feedback are measured.
- Data is retained unless otherwise stated.
Feedback and opt-out
- You can provide feedback through feedback buttons in the product, by contacting the Customer Success or Product team, or through direct interviews or feedback sessions.
- To opt out of a preview, contact Customer Success, Support, or the Product team, or disable the feature (if possible) at the account level.
For more information, see Ziflow's Master Subscription Agreement.
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