Ziflow is committed to treating all customers, prospects, partners and users with respect, empathy, and kindness. We expect to be treated the same way. 

Misconduct towards Ziflow employees and support staff may result in support tickets being closed, a ban on a specific individual from future support requests, or in the case of repeat offenders, termination of the business relationship with Ziflow. 

We are committed to making participation in the Ziflow Support experience a harassment-free experience for everyone.

Scope

This code of conduct applies to all participants in the Ziflow Support experience, as individuals and representatives of an organization/company/agency/non-profit.

Our standards

Examples of behavior that contributes to a positive environment include:

• Demonstrating empathy and kindness towards people
• Being respectful of differing opinions, viewpoints, and experiences
• Giving and gracefully accepting constructive feedback
• Accepting responsibility and apologizing to those affected by our mistakes, and learning from the experience

Examples of unacceptable behavior include:

• The use of sexualized language or imagery, and sexual attention or advances of any kind
• Trolling, insulting or derogatory comments, and personal or political attacks
• Public or private harassment
• Publishing other’s private information, such as physical or email address, without their explicit permission
• Other conduct which could reasonably be considered inappropriate in a professional setting
  
  

Reporting

To report non-compliance with this code of conduct, submit this form. You may choose to remain anonymous. You can expect a response within three business days. Use of an outside mediator can be requested and is at Ziflow staff’s discretion. 

Enforcement

Misconduct towards Ziflow employees and support staff will result in support requests being denied, and the ticket being closed. 

Repeat offenders may be permanently banned from making support requests, and/or termination of the business relationship with Ziflow. 

Acknowledgements

This code of conduct is adapted from the Contributor Covenant, version 2.0 available here.