Ziflow Support Services Are Getting an Upgrade

Ziflow is enhancing its support services with new features like the Support Portal—modern, intuitive, and efficient!

At Ziflow, we’re committed to enhancing your experience. Starting December 16th, we’re rolling out updates to our support services, introducing a refreshed look, added functionality, and new tools to make accessing support faster and easier than ever.
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What’s Changing?

• A Fresh Look and Intuitive Design:
  Our Help Center is getting a modern makeover, making it easier than ever to find the resources you need. Expect a cleaner layout, improved navigation, and a more visually engaging experience.
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• The Ziflow Support Portal:
  A brand-new feature that gives you more control and visibility.
  • Track your past and current support tickets in one place.
  • Submit new requests quickly and efficiently.
  • Log in easily using your Ziflow credentials.

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• Follow for Updates:
  Stay in the loop by subscribing to articles or sections, such as Release Notes. Get notified the moment new updates or resources are added.
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• Streamlined Request Submission Form:
  Submitting support requests is now simpler and more user-friendly, ensuring our team can address your needs faster.
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• No Change to Chat and Email Support:
  Your favorite ways to connect with us—live chat and email—remain available and just as reliable as always.
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Why This Matters

These updates are designed with you in mind:

• Enhanced Navigation: The improved design makes finding help faster and more intuitive.
• Full Visibility: Easily track and manage your support tickets via the Support Portal.
• Stay Updated: Following key sections like Release Notes keeps you informed about new features or resources.
• Faster Resolutions: Simplified forms and smarter tools help us address your issues more efficiently.
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What You Need to Do

1. Update Bookmarked Articles:
   After the transition, update any saved links to Help Center articles, as their URLs will change.
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2. Log In to the Ziflow Support Portal:
   Starting December 16th, use your Ziflow credentials to access your tickets and explore new features.
   
   
3. Follow Key Resources:
   Subscribe to articles or sections, such as Release Notes, to receive notifications when updates are made.
   
   
4. Check Your Inbox:
   If you have open tickets during the transition, you’ll receive an email notifying you that they’ve been moved to the updated system.

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When Is This Happening?

The transition begins after hours on December 13th, and the updated support services will be live on the morning of December 16th.

We’re Here for You

This upgrade reflects our dedication to providing you with the best possible support experience. We’re excited for you to explore the new and improved features, and as always, our team is here to assist with any questions.
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Discover the updated Help Center and Support Portal starting December 16th!