Cancel a subscription or delete an account

If you need to cancel your subscription or permanently delete your Ziflow account, follow the process below.
 

Before you begin

• Deleting your account will permanently remove all data; including proofs, settings, and feedback. Deleted accounts cannot be restored.

• Paid subscriptions require 30 days’ notice before the term ends. Check if you are mid-cycle or under contract.

• For team or organization plans, only the account owner or an approved billing contact can confirm cancellation or deletion.

• If the account owner is no longer with your organization, the request must be submitted by an active Admin/Manager or the billing contact listed on the account.

Submit a request

1. Send an email from the account owner’s email address to: support@ziflow.com.

   • Requests made in chat will be redirected to email.

2. In your email, include:

   • Your full name and company name

   • The account email address (must match our records for ownership validation)

   • Whether you’re requesting to cancel your subscription or delete your account

   • A reason for cancellation (optional, but helpful for us to improve our service)
      

After you submit

• The Support Team validates your request and routes it to the appropriate Ziflow teams.

• You’ll receive a confirmation email once cancellation or deletion is complete.

Important: If you delete your account, all associated data will be permanently removed. Consider exporting or saving any data you may need before submitting your request.

Need help?

If you’re unsure whether you’re the account owner, or need help verifying who can make the request, email  support@ziflow.com.