Summary: When submitting a support ticket for a specific proof or flow, please include the unique ID.

• Proof ID

  The proof ID can be found by:

  1. Opening a Proof Details flyout and then copying the ID directly under the Copy proof link or ID button.

      

     

      

  2. If you are a guest reviewer, you can collect the proof ID inside the Ziflow Viewer:

      

     

      

  3. Copying the ID directly from the URL, when viewing the proof.
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  Flow ID

  The Flow ID is located inside the browser URL:

  1. If you are having a problem with a specific flow, then simply go to your flow list

      

     

      

  2. Now click on the flow causing the problem, and you will be taken to your flow summary. The Flow ID is inside the URL between "edit" and "summary". Simply cut and paste this into your support ticket.
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  Supporting material:

  • How to contact Ziflow support?

• Proof ID

  The proof ID can be found by:

  1. Find the proof that is causing a problem inside the Ziflow dashboard and select the Proof Details button.

      

     

      

  2. Now you will see the Summary page, where you can click on the Show button highlighted below and then the Copy button to paste the ID into your support ticket easily.

      

     

      

      

     If you are a guest reviewer, you can check the asset ID in the Ziflow Viewer:

      

     

      

   

  Flow ID

  The Flow ID is actually located inside the browser URL:

  1. If you are having a problem with a specific flow, then simply go to your flow list

      

     

   

  Now click on the flow causing the problem, and you will be taken to your flow summary. The Flow ID is inside the URL located between "edit" and "summary". Simply cut and paste this into your support ticket.

   

  

  Supporting material:

  • How to contact Ziflow support?