Summary: When submitting a support ticket for a specific proof or flow, include the unique ID.

Enterprise accounts with proof numbering enabled also assign a proof number (for example, PRF-1). Do not use the proof number when contacting Ziflow Support.

Proof ID

From Ziflow:

Open the Proof Details page for the proof ID you need, select the content menu (three dots), and choose Copy Proof ID.

or

Copy the ID directly from the URL, when viewing the proof.

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From the Proof Viewer:

Open the main menu and choose Details.

Select the Details tab and copy the Id.

Flow ID

The Flow ID is located in the browser URL.

1. Open your flow list.

    

   

    

2. Select the flow causing the problem to open the flow summary. The Flow ID is inside the URL between "edit" and "summary". Copy the ID and paste this into your support ticket.
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Supporting material

• How to contact Ziflow support?