Summary: When submitting a support ticket for a specific proof or flow, please include the unique ID.

Proof ID

The proof ID can be found by:

  1. Find the proof that is causing a problem inside the Ziflow dashboard and select the Proof Details button.

    Open proof details page from the list in Ziflow

  2. Now you will see the Summary page, where you can click on the Show button highlighted below and then the Copy button to paste the ID into your support ticket easily.

    Show asset ID in Ziflow Viewer

    If you are a guest reviewer, you can check the asset ID in the Ziflow Viewer:

    Show Asset ID in Ziflow Viewer


Flow ID

The Flow ID is actually located inside the browser URL:

  1. If you are having a problem with a specific flow, then simply go to your flow list

    Flow list in the Connect tab in Ziflow

Now click on the flow causing the problem, and you will be taken to your flow summary. The Flow ID is inside the URL located between "edit" and "summary". Simply cut and paste this into your support ticket.

Flow summary where ID is located in the URL in Ziflow

Supporting material:

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